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+--- Forum: Problem Discussion (https://www.forum-joyingauto.com/forumdisplay.php?fid=3)
+--- Thread: Top 1cm screen unresponsive (/showthread.php?tid=2706)
Top 1cm screen unresponsive - pete_P38 - 08-08-2018
This week the top of my touch screen became unresponsive.
So far I have tried the following:
1) Unplugged & re-plugged the 100cm screen cable at both ends.
2) Power cycled the stereo.
3) Tried various apps, but all have same issue with top 1cm touch area.
Any ideas ?
Is there a touch calibration somewhere ?
Thanks,
Pete
RE: Top 1cm screen unresponsive - pete_P38 - 09-14-2018
Update for other forum users. I contacted Joying about my screen, and they confirmed my unit was under warranty. I must say the after-sales service has been excellent - thanks Joying.
13th Aug : Paid £20 shipping plus £50 deposit for the replacement.
17th Aug : Joying posted screen & emailed tracking details.
22nd Aug : New screen arrived. (5 days seems pretty good for China to UK postage)
28th Aug : old screen posted back to Joying
10th Sept : Joying refunded deposit.
Moral of this story for me, is email & ask for help . . . . Joying clearly wants to help & keep customers happy.
RE: Top 1cm screen unresponsive - admin - 09-15-2018
(09-14-2018, 01:04 PM)pete_P38 Wrote: Update for other forum users. I contacted Joying about my screen, and they confirmed my unit was under warranty. I must say the after-sales service has been excellent - thanks Joying.
13th Aug : Paid £20 shipping plus £50 deposit for the replacement.
17th Aug : Joying posted screen & emailed tracking details.
22nd Aug : New screen arrived. (5 days seems pretty good for China to UK postage)
28th Aug : old screen posted back to Joying
10th Sept : Joying refunded deposit.
Moral of this story for me, is email & ask for help . . . . Joying clearly wants to help & keep customers happy.
Really thanks for your appreciation on Joying . we will improve ourselves better and better in the future .
RE: Top 1cm screen unresponsive - Cartel - 10-04-2018
You had to pay for this?
Shipping both ways?
This is not good.
