Screen turns black after a while in Joying android Car Media Player DE-JY-UL135N2
#1
Hi. I have bought "JOYING 2GB RAM 32G ROM Double 2Din Android 5.1 Universal Car Radio Audio Stereo GPS Navigation Media Player" DE-JY-UL135N2 at March 2017 and i installed it on my car from that period. All worked fine untill a couple of weeks before, when suddenly unit's screen started to turn off after 5-10 minutes of usage. The unit continues to operate (it is still playing music or fm stereo, it doesn't turn off all the system but only the screen), but the screen turns black and i cannot turn it back on. I assume that maybe is a heat issue, because when the car is off for a short period and i turn it on, the unit starts also and the screen turn on normally every time, but it keeps turn black after 5-10 minutes. I also notice that usally at night, when the temprature is lower, the problem appears a bit later compare to a daytime usage, when maybe the sun heats the system and makes the screen turn black earlier.
Do you have any clue, what may cause this problem, in order to help me fix it? Can you give me any directions, what i or a specialist should check so as to solve this? I would be grateful for any help may you provide. Thanks in advance..
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#2
(09-21-2018, 07:14 AM)kdami4 Wrote:  Hi. I have bought  "JOYING 2GB RAM 32G ROM Double 2Din Android 5.1 Universal Car Radio Audio Stereo GPS Navigation Media Player" DE-JY-UL135N2 at March 2017 and i installed it on my car from that period. All worked fine untill a couple of weeks before, when suddenly unit's screen started to turn off after 5-10 minutes of usage. The unit continues to operate (it is still playing music or fm stereo, it doesn't turn off all the system but only the screen), but the screen turns black and i cannot turn it back on. I assume that maybe is a heat issue, because when the car is off for a short period and i turn it on, the unit starts also and the screen turn on normally every time, but it keeps turn black after 5-10 minutes. I also notice that usally at night, when the temprature is lower, the problem appears a bit later compare to a daytime usage, when maybe the sun heats the system and makes the screen turn black earlier.
Do you have any clue, what may cause this problem, in order to help me fix it? Can you give me any directions, what  i or a specialist should check so as to solve this? I would be grateful for any help may you provide. Thanks in advance..

could you please offer your order number and your problems to here : support@joyingauto.com
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#3
I have Order Number:82617812611888, although i am not sure if i have bought it directly from your store or from other retailer.. I can give you product's serial number to check it.. Anyway, if you can give me any help will be appreciate..
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#4
I got the same problem with the same unit (DE-JY-UL135N2) bought end of march 2017.
Have you found a solution to fix the screen?
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#5
(07-09-2019, 07:05 PM)Lemmingsky Wrote:  I got the same problem with the same unit (DE-JY-UL135N2) bought end of march 2017.
Have you found a solution to fix the screen?

Please offer your order number and the details of your problem to our email support@joyingauto.com
We will help you.
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