reboot and reset user data loop(optimizing app fail)
#1
I'm using 1024x800 Intel sofia 10.1inch.(New one)

When I reboot unit, Android do a "optimizing app 1of 1" then I wait about 5min, UNIT will reboot and reset user data with green droid picture.
after that, UNIT was boot up without userdata.
Then I reboot again, same thing occurred.

I was re-install Jan/2018 firmware and successfully installed. But same situation.
Is this hardware related problem?(I guess on-board memory issue )

Please help me .
  Reply
#2
(03-02-2019, 02:44 AM)himitsudesu Wrote:  I'm using 1024x800 Intel sofia 10.1inch.(New one)

When I reboot unit, Android do a "optimizing app 1of 1" then I wait about 5min, UNIT will reboot and reset user data with green droid picture.
after that, UNIT was boot up without userdata.
Then I reboot again, same thing occurred.

I was re-install Jan/2018 firmware and successfully installed. But same situation.
Is this hardware related problem?(I guess on-board memory issue )

Please help me .

could you please send us your problems and order number to here support@joyingauto.com ?
  Reply
#3
Thanyou, sent help to support. please close this

(03-06-2019, 09:44 AM)admin Wrote:  
(03-02-2019, 02:44 AM)himitsudesu Wrote:  I'm using 1024x800 Intel sofia 10.1inch.(New one)

When I reboot unit, Android do a "optimizing app 1of 1" then I wait about 5min, UNIT will reboot and reset user data with green droid picture.
after that, UNIT was boot up without userdata.
Then I reboot again, same thing occurred.

I was re-install Jan/2018 firmware and successfully installed. But same situation.
Is this hardware related problem?(I guess on-board memory issue )

Please help me .

could you please send us your problems and order number to here support@joyingauto.com ?
  Reply
#4
I just started having exactly the same problem. What, if anything, was the solution to this?

Thanks.
  Reply
#5
(03-25-2019, 02:11 AM)Scubadriver Wrote:  I just started having exactly the same problem.  What, if anything, was the solution to this?

Thanks.

Dear friend,

please kindly send the problems and your order number to our support@joyingauto.com
  Reply
#6
Is this a hardware issue or will a factory reset help?
  Reply
#7
(03-26-2019, 01:07 AM)Scubadriver Wrote:  Is this a hardware issue or will a factory reset help?

For your problems, you need to factory reset the head unit and then update the head unit system.
If you want to know more how to do above processes, please send email to us: support@joyingauto.com
  Reply
#8
I was tried everything that customer support said. But problem is not gone.
Then I decide to install custom rom from XDA.
https://forum.xda-developers.com/android-auto/android-head-units/rom-gtx-joying-stock-rom-2018-01-29-t3742482

Finally boot loop was gone, current 1 year, but original firmware is more useful for me.
Anyway, If you can take a risk on yourself , this is one of solution.
  Reply
#9
To all of you here experiencing this.

The Joyings (and most other brand units) can become very hot.
When doing a firmware flashing, especially on the old Sofia units, the unit can become so hot during flashing when all apps are being optimized, that it automatically switches off, and then has to start again. And of course it will get just as hot as the first time and reboots again, and again, and again........

The gtxaspec rom has most apps pre-optimized, so this optimizing step is almost completely skipped which makes the unit less hot during flash.

It helps to take your unit out of the dashboard during flash and cool it with a hair dryer (on cold of course) or fan, or install a heatsink and/or fan.
(a.k.a. surfer63 on XDA)
  Reply