12-17-2019, 03:53 PM
(12-17-2019, 03:30 AM)admin Wrote: Sorry, we have explained to you on email. there is no EU repairing station on the EU now.So when I bought your product it was written that you had a europen repair center, if I knew it wasn't true I wouldn't have bought it...
That FAQ just has not been updated in time and leads to your misunderstanding. that is our negligence.
(12-17-2019, 03:30 AM)admin Wrote: You had the unit for using more than 3 months. we are also confused about how you operated.
According to the company policy, you should pay for the deposit and shipping cost.
If you just use for 1 month and have a problem, we can help you pay for the shipping because that is our responsibility.
When I received my unit the 4G wasn't working, and then you didn't offered to return it but you first told me it was because of my sim card, then because of the firmware I had to reinstall, and to finish after 2 weeks you asked me to open the unit to check the 4G wire which wasn't plugged in, so when you write you test your units 5 times before sending I must say I have doubts ... and you ask your clients to do the fix by them self...
(12-17-2019, 03:30 AM)admin Wrote: The policy is not only special for you. that is for all other customers. it needs to be fair for everyone.Something fair for everyone is to sell working and tested products without releasing 5 firmware in 6 month because you started selling a product that was still not ready, and to take your responsibility regarding the after sales service...
They also need to pay for the deposit and shipping cost during the warranty.
I paid $300 for a device that never worked 100% and after 7 month you ask me to pay another $50 to get it fixed, must say this is the worst brand I ever bought !