07-02-2021, 07:01 PM
Hello, I have the same issue with my JY-UQS05N4G-H. I downloaded and unzipped the file strictly following the 3 steps above. There was another zip file inside that zip file. So, I unzipped that one too. Inside it, I have found other folders. So I moved all the files from the top-level unzipped file as is, including the other unzipped folder with other folders inside. Did I do it correctly? As a result, the system showed "Successful... remove the device" but the issue described above was not resolved.