Problem with the touch screen

[giulio]

I have the model JY-UL135, since some days I can not touch the bottom of the monitor (about half an inch), so when I open the keyboard I can not move the numbers on the keyboard and I can not go in the factory settings because I can not type the password. I tried in vain to connect a mouse and an external keyboard, but the system does not accept.
I also tried with the reset button. Nothing to do.
You can suggest to me how to solve this problem. Thanks so much

[admin]

(08-13-2018, 10:31 PM)giulio Wrote:  I have the model JY-UL135, since some days I can not touch the bottom of the monitor (about half an inch), so when I open the keyboard I can not move the numbers on the keyboard and I can not go in the factory settings because I can not type the password. I tried in vain to connect a mouse and an external keyboard, but the system does not accept.
I also tried with the reset button. Nothing to do.
You can suggest to me how to solve this problem. Thanks so much

please send your order number to here : support@joyingauto.com . also send your problems . we can help you .
the problems on the screen .

[giulio]

OK thanks a lot! The message was sent to support@joyingauto.com. I had already sent it yesterday to 'support@carjoying.com', maybe it is no longer valid!